Why recent activity may take time to appear
Check connectivity, sync timing, device status, and reporting refresh behavior. This guide explains the Worklix workflow in practical terms so workspace owners, managers, and employees can make the change without losing the context behind existing records.
Use an account with the right Worklix permissions and verify the workspace, employee, date, and timezone before editing live workforce records.
What this status means
Worklix separates live device state, synchronized workforce records, and report calculations. A recent status can therefore appear before every related report has finished updating.
What to check first
Confirm internet access, the employee identity, device registration, workspace timezone, and whether the Worklix desktop or mobile app has synchronized recently.
- Check the employee or team scope before saving.
- Confirm the workspace timezone and effective date.
- Review role access after the change.
How to resolve it
Restart the affected app only after confirming the current record has synchronized. Then compare the employee day view with the relevant report or schedule. Avoid creating duplicate manual records while an automatic sync is still pending.
When to escalate
Contact Worklix support if the same record remains inconsistent after a successful sync and browser refresh. Include the employee name, date, workspace timezone, device, and the exact view where the mismatch appears.