Network requirements
Check connectivity, filtering, and managed-network conditions when records stop syncing.
Updated for the current Worklix workflow
Start with connectivity
Confirm the device can reach Worklix services over the organization’s allowed internet path.
Check managed filtering
Proxy, DNS, firewall, TLS inspection, VPN, or content-filtering rules can interrupt login or sync behavior.
- Confirm the responsible owner.
- Use the minimum visibility needed.
- Check related records before acting.
- Document corrections and decisions.
Compare affected devices
If one network fails while another works, involve the network owner before reinstalling the app repeatedly.
Document approved changes
Keep firewall or proxy adjustments in the organization’s normal change-management record.
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