Troubleshoot endpoint visibility
Work through installation, permission, connectivity, and account checks in a clear order.
Updated for the current Worklix workflow
Confirm the account
Verify the user is invited, active, and signed into the intended Worklix workspace.
Confirm installation
Check that the supported desktop app is installed and can start normally.
- Confirm the responsible owner.
- Use the minimum visibility needed.
- Check related records before acting.
- Document corrections and decisions.
Confirm permissions
On managed systems, confirm the permissions required by the enabled features have not been revoked.
Confirm connectivity
Test whether the endpoint can reach Worklix from the current network and VPN state.
Escalate with context
Record device OS, app version, time of failure, network state, and what already worked before contacting support.
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